Many things are ok
Published (updated: ) in work, working in the open.
Back in 2016, the team I was part of at the Government Digital Service created a poster. This poster, written by the team and designed by Sonia Turcotte:
This blog post gives you the background.
Since then, a few companies and organisations have either printed their own copies of that poster, or have remixed it for their own purposes.
More recently, I’ve noticed new versions of it cropping up, with a specific focus on coronavirus and its impact on employee mental health and emotional well-being.
One version was made by Gloucestershire Hospitals NHS Foundation Trust, and they posted it on Twitter:
Seeing this, particularly the bit about putting it up in “wobble rooms” where NHS staff can take a break from the pressure and stress, brought a lump to my throat and a tear to my eye.
The team at Co-op Digital wrote their own version, and turned it into a lovely little website:
Then last week there was this one from Clearleft, a consultancy based in Brighton:
They’ve made a website too:
Via Twitter discussion, I discovered that Bristol-based CX Partners did a similar thing:
I love seeing these variations and iterations. There’s always a mix of new ideas, re-wording of existing ones, and usually a few lines that are very specific to that organisation’s culture.
I like the Co-op’s line about “getting cross with technology”. I love Gloucestershire Hospital’s line: “have a cry”. That was the bit that got me.
Acts of permission
Every one of these is a deliberate act of corporate permission-granting, an effort by leaders to acknowledge the human reality that surrounds the madness of meetings and Zoom and email and Slack and deadlines and pressure and wishing you could hug people again.
That human reality gets overlooked, sometimes even forcefully sidelined, in organisations where the deadlines and the other stuff come first, whatever the cost.
Anyway; if you think a remixed version of the GDS poster would be a good idea in your organisation, I say go ahead and make one. Right now you can only send it to colleagues digitally, or make it a website like the Co-op and Clearleft did. But one day you’ll be able to stick it up on actual walls, like we did back in 2016.
Write what’s ok for you
Here’s some tips for writing your version of the poster:
- It shouldn’t just be written by leadership. In fact, I think it will be better if it’s written by more junior people, and the leaders just trust them to say the right things. They will.
- You’ll need several iterations before you’re happy to start using it. Allow time for that to happen. At least a couple of weeks. You’ll constantly be thinking of new additions for days after writing early drafts.
- Not everyone on every team will agree with every item on every list. You’re trying to capture your workplace culture, not write a new staff handbook. Reflect what exists, reflect what people would like to see existing, but don’t write a list of employer expectations.
- Beware of writing a thing like this when there are serious, elephant-in-the-room style problems in your organisation. If you ignore them in your chirpy list of things that are ok, you’ll probably just annoy people. If you start writing such a list, then pause because you’re worried about that elephant problem, that’s a sign that you should stop writing the list and go deal with the elephant first.
- This whole thing is a valuable learning exercise for leaders, for one important reason: if you do trust your team to write this for you, and then react with horror at one of the things they have said should be ok, you should take the chance to ask yourself: “Why am I horrified? Why don’t I want this thing to be ok? What’s stopping me?” You might end up going into deep rabbit holes from here, but they’re good rabbit holes.
If your team has made a version of It’s ok, I’d love to hear about it. Please let me know (giles at gilest dot org) and I’ll happily add it to this post.
- An It’s OK poster from Kindred, a creative PR agency in London
- A pandemic-related version from ustwo (I like “It’s ok to answer the door during a meeting”)
- Also in use at AARP in Washington DC (LinkedIn article)
- A version in French by the team at beta.gouv
Thanks to Amy McNichol (who worked on the Co-op’s ok list) for helping me make this post better.