Published in work.
So, yeah. That was a year.
Just a few weeks before the first lockdown in March, I stepped down from my role at Public Digital and tweeted about having some availability. Loads of people responded and got in touch – and right after that, the pandemic hit.
I was nervous about this change at first, but I needn’t have been. Work-wise, 2020 has been more varied, more interesting and more exciting than most.
I’ve worked with more clients, on more projects, on a wider variety of things, than at any point since I set up Use the human voice back in 2017. All the way from project 25 to project 44, in fact. That’s the most projects I’ve ever managed in a single year.
Public Digital kindly kept me on as a member of their network of freelancers and friends, which meant I was able to help out with a number of really interesting projects, including:
- Working closely with the EdTech Hub engagement team for several months
- Advising the United Nations’ Capital Development Fund Policy Accelerator team on communication with clarity
- Helping with standards and community-building at the Welsh Centre for Digital Public Services
Loads more happened beyond PD as well. As always, some of it has to remain under commercial wraps, but I can mention:
- Running a training course through Content Design London … I’ll be collaborating more with them in 2021
- Helping the team at I’m A Scientist, Get Me Out Of Here apply content design thinking to their website
- Working with the leaders and team doing Service Transformation at Essex County Council
- Running a discovery and content audit at medical services company DrDoctor
All that, plus a number of smaller or more secret jobs in between. It’s been incredibly busy, which has many many hundreds of video calls. I decided to rent an office and I’m really pleased that I did. Having a dedicated work space is definitely something I want to continue after the pandemic.
People are so lovely
We’re all having a shitty year this year, whatever our circumstances. Everyone’s fed up and miserable. Everyone just wants it to end, and it will end; but possibly not for many more months, or even another year. It’s a hard slog, but slog through it we will.
I’ve reached the end of this year with an overwhelming sense of gratefulness. I’m grateful to my family for slogging through it together. Grateful to colleagues for helping me with difficult projects. Grateful to friends who offered a sympathetic ear when I needed to moan.
Grateful to all the people, especially loved ones, who wear a mask and stay away, and don’t mind me doing the same.
Grateful that I’ve had a good year, professionally speaking, with lots of variety and interest and wonderful people to talk to in video calls.
Soon, we’ll be talking in actual rooms again. Soon-ish.
The story so far: